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Hello,
Smooth sailing all the way! Speedy departure, friendly staff and… darn… I liked that tea!
Virgin Express offers quality flights at reasonable budget prices. Keep up the good work! Fly on…
Esther Hermans
Dear Sir/Madam,
Please send my thanks to the cabin crew and the ground staff. Special arrangements were made to help comfort my girlfriend Emma who is afraid of flying. Your staff did a great job and Emma had the best flight she’s had in years.
Regards, James Asquith,
Hello,
I’ve just had my first flight with Virgin Express. I have sent a lot of my company's clients with Virgin Express to Spain and Italy before. Your friendly staff has a good sense of service and I will gladly use Virgin Express again, both for clients and for myself. Thanks and good luck.
Per Gravelins
Dear Sirs,
Most people tend to complain when something goes wrong. I, on the contrary, would like to let you know how pleased I am with the services offered by your airline. I don't travel a lot (once a year), but each time I flew Virgin Express to visit European destinations.
I appreciated the punctuality of your flights, the service on the phone and the kindness and effectiveness of the check-in staff. The crew and purser were perfect.
In short, I am a satisfied customer and I’ll continue to travel Virgin Express! Regards,
Marc Coenen.
Dear Virgin Express,
Your crew is incredibly friendly. Very pleasant. They always have a smile on their faces and this counts to me in terms of business flights. It was the best flight to Athens. Thank you very much for the excellent service.
Geraldine Ghitescu-Mohnbatt
Dear Sir/Madam,
I recently took a Virgin Express flight from Bordeaux to Brussels and was very impressed with the service and, of course, the price!
I note with interest that you have begun flights to London City, and wondered if you were considering beginning flights from Brussels to elsewhere in the UK (particularly in the north, such as Leeds). At the moment Bordeaux is not an easy place to get to from the north of England!
Many thanks,
Paul James
Cardwell, Bordeaux
Dear Virgin Express,
The whole package – cabin crew were friendly, check-in went smoothly, flight departed on time, no hassle. Everything simply went the way it was were supposed to go.
Thank you!
Marnix Peeters,
Belgium
To whom it may concern,
Having taken about 300 flights over the past ten years, I must admit only once did I write a letter about my experience on board.
I feel I must take time again to recommend your purser, Ms Anja, on your Brussels-Barcelona flight on 23 August 2003.
Leaving the gate late due to baggage offloading for no-show passengers and all of that at 7am, I got off to a poor start.
Nevertheless once the flight got going, Anja was wonderfully accommodating, understanding and helpful, going out of her way to make the trip as enjoyable as possible.
It just shows it doesn’t matter what you pay, really good service comes from individuals like Anja who feel they should go beyond their duty.
Chris Van Herreweghe,
Purchasing Director Vlux,
Keerbergen, Belgium
Dear Sirs,
The chicken pasta salad was heavenly! The red wine fitted perfectly (three grapes, Vin de Pays D’Oc). I’m going to try this myself when I return home!
Thank you for the service!
Danny Daems, Kortenberg (Belgium)
Hello,
I travelled to Lisbon, together with my husband and children, on 21 August 2003. The flight was very nice, the crew was really friendly and the landings were perfect. This is something that other companies could take as example!! Keep up the good spirit!
Regards, Rosemarie Cardoso
Dear Sirs,
A few weeks ago I have made a reservation for my daughter Lisa together with her
nanny. Her nanny had only flown once previously and she had never been to Brussels
Airport before. I had therefore asked for some personal assistance both in Copenhagen
for the departure and in Brussels upon arrival. As a good customer, I would like
to thank the Virgin Express team for the wonderful job they have done. The nanny
was very pleased and of course I was too, because I know that my daughter had
been taken care of just as well as the nanny. Thank you again!
Gaetane Desmidt, Denmark
Dear Virgin Express,
I am very satisfied with the Amsterdam-Rome Fiumicino flight and such fair prices!
We were on time and are very impressed by your staff: extremely friendly and professional.
Henri Kok, Utrecht (The Netherlands)
Dear Mr Burrows,
In the magazine 'RedHot’ of April- May, you ask “Who is perfect?”
In my view you must be a very good motivator. The Virgin staff I met did their
utmost to help my mother (81 years young) and myself to have a comfortable stay
on board.
Jan de Bruijn, Antwerp (Belgium)
To whom it may concern,
I fly frequently with Virgin Express and I am very satisfied with the service
and the staff. I’m afraid of flying, but I’m not afraid of the female
staff. They’re very beautiful. I have decided to fly again with only Virgin
Express.
Zoran Stepanov, Malaga (Spain)
Hello,
Very nice crew and flight altogether. Tasty chicken salad. We wish to thank crew
member Alexandra for her nice and pleasant service. Mana
Toppari, Zaventem (Belgium)
Dear Virgin Express,
Last month I travelled with Virgin Express from Brussels to Athens and back. It
was the first time that I’ve travelled with your company and I didn’t
know what to expect. My travel experience with Virgin Express was great! Both
flights were smooth, the staff were very friendly and both flights not only left
on time but they even managed to arrive early (the first time 20 minutes and the
second time 10 minutes) at their destination. For this reason I would like to
congratulate you and thank you for this enjoyable flight experience (especially
for someone like me who is always afraid to fly). Best regards and keep up the
good work,
Anthony Zarakovitis
Good afternoon,
I’m going to be really quick: today I called your reservation office in
Brussels and was really surprised. I spoke to a very nice lady, her name is Monique,
the only Polish member of staff by the way, who works with you. She helped to
solve my problem immediately, and additionally I could speak Polish, which made
the whole story easy to solve. I would like to say thank you one more time.
Best regards,
Adam Koziarski
Dear Sirs,
Earlier this week I lost my wallet at Brussels International airport. Luckily
it was found by one of your Virgin Express staff, and I was promptly contacted
by Johan van Ackere from your Brussels office. Mr van Ackere was extremely kind
and helpful, and as a result of all that I had my wallet, with all its contents,
delivered to me in Italy less than 48 hours after I lost it. May I please ask
you to forward my warmest thanks to Mr van Ackere, and my best appreciation to
the whole of your company. Sincerely yours,
Mario Bulfari
Hello,
We have just returned from Geneva where we spent our Christmas holidays. I'm writing
to you to tell you how happy we are with Virgin Express flying to Geneva. Finally
some interesting air fares after the high price monopoly of Sabena/Swiss Air.
The aircraft was on time, service perfect...what else can you wish for? I noticed
with great pleasure that the aircraft was full which makes me optimistic for the
future continuation of this route! Good luck and congratulations to you and your
team.
Burkhart von Erlach, Brussels
Dear Sir,
During some recent flights I was able to fully enjoy the services delivered by
your company and your staff. Although not so keen on 'low cost' carriers I decided
one day to fly Virgin, and, honestly it was a great discovery for me. Staff were
really friendly, spoke several languages fluently and were both pro-active and
very service oriented. Best Short Haul airline 2002? Congratulations. From now
on I will call you 'high quality' carrier. Grazie 1000!
Patrick Boeyden, Kessel-lo
Bravo Virgin Express!,
I had the enormous pleasure of travelling with you on Tuesday 10 December 2002.
I booked the flight as a surprise for my mother's birthday. We left for Nice at
7am to return that same day, and after not seeing her for three years I felt very
emotional. The first time I ever flew with Virgin Express was a free flight, which
I had won with my Diners Club bonus. I was happily surprised with your punctuality,
young and smiling service on board, attractive prices and last, but not least,
the option of booking flights online. I am already thinking of going to Barcelona
or Rome with my husband!
PS: People tend to write to complain about things but often forget to share
the good things in life. Don't worry, I've already told all my friends about Virgin
Express' great bargains to visit their family (Spaniards from Malaga, Portuguese
from Lisbon)! Keep up the good work!
Patricia Schumacher
Hello, I wish to thank the Linate staff on duty on 7 October who have been
very professional and helpful. They helped us to take our flight from Linate via
Brussels to Madrid, although we were late checking in, with baggage. It is the
first time that we fly with Virgin Express and our impression is that staff are
highly professional and friendly, which is difficult to find these days. Thanks,
we will travel with you again in the future.
Rosanna Bettati
Hi, Just a quick note to say that after having used you on a regular basis
for flights out of Madrid, where I live, I am delighted with your service. It
has always been convenient, hassle free and excellent value for money. On a final
note, congratulations on your new service, which allows reservation changes, it's
very useful. My only complaint is that you don't have enough destinations! If
you did I would make you my only airline (Paris, Amsterdam, Zurich, Northern England
and Morocco are my usual destinations). Keep it up!
Best regards,
John Curtin
P.S. This is the first time in my life I have EVER praised an airline!
Dear Sir, On Thursday 17/10/02 I took the flight Brussels-Malaga at 10.45am.
Half way through the flight I got an anxiety attack, despite the medicine I took
before take-off. Luckily I could count on the understanding and professionalism
of the cabin crew. I would like to thank all the cabin crew on the flight, in
particular Peggy van Vreckhon (I'm not sure of the spelling), again for all their
support! Thanks to their guidance, support and useful tips I intend to place my
fate in the hands of Virgin Express again for my next flying adventure. My kindest
regards and thanks,
Your passenger,
Ann Buyse
PS: I'd really appreciate it if you could pass on this message to the crew
Hi there,
This e-mail is intended to provide you with my feedback concerning your services.
I have been quite surprised, flying to and from Malaga from Brussels this month,
by the overall quality of your services, the nice reception on board and the respect
of the timetables! If you go further this way, you’ll reach an average satisfaction
level of your customers that could reach the sky ;-). - Easy ticketing and check-in
process; - On time to take off; - On time or, even better, early arrival; - Warm
welcome on board. This may sound a little bit exaggerated but it isn’t as
I was very cautious to fly with a so-called low cost company having replaced the
good old timer - Sabena. Much better customer approach and follow-up is key to
your current success! Congratulations and keep on flying this way.
KIND REGARDS,
EMMANUEL POULLET
First time to go Virgin! Booked via the net. Super! The plane was clean and
nice. Very friendly and efficient staff. The way of serving food is very good.
The “bag” makes you happy! (We even took it with us for the grandchildren)
The amount of food - one good sandwich - is just enough on a flight of under 4-5
hours. And…easy to eat! Super. We are going back to Malaga in October, most
probably with…Virgin!
ALF LARSON,
SWEDEN
I wish to thank Brian with all my heart, he answered the phone when I rang
in panic on the 3rd July. A person who was very dear to me had just died and I
therefore needed to take the plane to Madrid together with my children - who were
still at school, my computer had just been replaced and the printer wasn’t
working. It was noon and I needed three tickets for the 3 pm flight to Madrid.
Brian was on the other end of the line and he helped me to calm down and he completed
all the reservation steps by phone - which I normally do via the Internet. He
did everything to get me my three tickets and so I managed to be in Madrid by
5.30 that very day. Congratulations for engaging such nice and efficient people!!
Keep this excellent service up!
THANK YOU SO MUCH,
TERESA PÉREZ ROCA
Dear Sirs,
My wife travelled from London Heathrow to Nice, connecting in Brussels, on 12th
April and returned on 21st April. We purchased the ticket at your sales desk in
Terminal One, London Heathrow. The transaction was quick and your staff really
helpful. The pilots were calm and reassuring and the cabin staff courteous and
professional. The icing on the cake was that each flight was bang on time. It
is easy to complain about bad service but it is much more pleasant to say ‘thank
you” to Virgin Express for delivering their promise!
VERY SATISFIED CUSTOMERS, MR AND MRS PAILIN
A quick thank you for two excellent flights…we flew from Brussels to
Malaga on 4th April and back on 12th April. The outbound flights were on time
and the inbound flights 15 to 20 minutes early. Good in-flight service, very professional
crew and a big hug from my 2 year old daughter who got lots of warm attention.
TONI COPPERS
What a welcome on board! Friendly team… who even picked one of our kids
to go into the cockpit. So nice to be with a crew (captain included) who like
their jobs!
EVELYN TITECA
What pleasant staff! The passengers get good flight information. The stewardesses
are always smiling which is very pleasant when you are boarding. I have never
felt sad when flying with Virgin Express. Thanks!
EDITH RAEYMAKERS
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